Before purchasing anything I always look for the BBB (Better Business Bureau) logo on the website or even in the local phone directory. So when the BBB approached us to go through with their membership requirement and then the process of accreditation, we jumped at the opportunity. Since we started the business we have taken great pride in our customer service and we knew having a BBB accreditation would be like the “icing on the cake” for us. We want to give our clients confidence in our business and our customer service and BBB accreditation is a sure way to have piece of mind for our customer’s new or existing.
BBB accreditation is a huge accomplishment for us. We met their high standard of requirements as part of the accreditation process and we are continuously working towards staying on top of that. Their accreditation is built on BBB standard for the following company policies and philosophy:
Build Trust -Establish and maintain a positive track record in the marketplace.
Advertise Honestly – Adhere to established standards of advertising and selling.
Tell the Truth – Honestly represent products and services, including clear and adequate disclosures of all material terms.
Be Transparent -Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
Honor Promises -Abide by all written agreements and verbal representations.
Be Responsive -Address marketplace disputes quickly, professionally, and in good faith.
Safeguard Privacy – Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.
Embody Integrity -Approach all business dealings, marketplace transactions and commitments with integrity.
We are holding an A+ rating, which is judged on 16 factors, from what type of business we have, to how long we have been in business, any complaint history and arbitration.
Why is this good for you our customer? This will assure you that you are doing business with a well established, verified company that is operating under code of ethics and principles. BBB is a free guarantee to all our customers that we work under these rules and regulations. We meet these obligations and in fact strive to exceed them!
We always thrive to help and our first question is “how can we help you” and this is a proof that our action says exactly what we believe in. We are proud to be rated and accredited by BBB. Click on the image you can see for your self our BBB accredited page.